Lumapick offers free standard shipping in the UK, with 1–2 business days handling time and delivery in 6–8 business days. Customs fees or duties are the customer’s responsibility.
Customers can change their shipping address within 12 hours of placing an order.
There’s a 30-day return window; items must be unused, in original packaging, with tags and proof of purchase.
To start a return, contact support@lumapick.com before sending items back. Refunds (minus delivery costs) are issued within 10 business days of approval.
Damaged or incorrect items should be reported immediately.
Some items (like perishable goods and custom items) cannot be returned.
For EU customers, there’s a 14-day cooling-off period for cancellations.
For any questions or complaints about faulty products, reach out to support@lumapick.com.
How do I place an order?
Browse our website, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase. It’s quick, secure, and easy.
Can I change or cancel my order?
Orders can only be modified or canceled within a short window after purchase. If you need to make changes, please contact us as soon as possible at support@lumapick.com. We’ll do our best to assist before the order ships.
What payment methods do you accept?
We accept secure payments via American Express, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, and Visa.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking typically becomes active within 24 hours of shipment.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. For full details, please visit our Return Policy.
How do I contact customer service?
You can reach us via email at support@lumapick.com or by phone at +39 327 893 7677. Our support hours are Monday to Friday, 09:00–17:00 (GMT+1).